Service. Commitment. Excellence. The industry's leading guarantee.

It's simple. We offer the #1 guarantee in the IT industry. You will have complete confidence in our service level commitment, and we stand by our promise.

TCS ProVision Managed Care - All the benefits of internal IT staff without the overhead

Our ProVision managed care clients enjoy peace of mind, knowing that when they have an issue, they can count on us to be there. As a TCS ProVision client, your business benefits from:

• Priority support resolution
• A team of expert IT consultants
• A dedicated account manager
• Unlimited onsite and remote support
• Reduced-rate services
• Vendor discounts and rebates
• Strategic IT planning
• Extensive network & systems documentation
• Coordination of all IT-related systems, vendors, and services

Questions about the ProVision program? Contact us.

Why Consider Becoming a TCS Vision Client?

In the world of small and medium-sized business (SMB), you must maximize current technologies in order to remain competitive and gain an advantage. You must do this cost-effectively and with little direct Information Technology (IT) experience. The prospect of maintaining a dedicated, full-time IT department, as do your larger counterparts, is simply too expensive, time consuming, and inefficient for your businesses.

Benefit #1 - Gain time to focus on core business functions

Your business is successful because you focus on what you do best. It is frustrating for you and your employees to become distracted by tasks that have nothing to do with your essential job functions. Doctors, Lawyers, Accountants, Manufacturers, Marketers, Executives, Office Managers, and most everyone else are at their best when they focus on their core competencies. The time and effort spent on figuring out Information Technology has a very real opportunity cost. Researching new solutions, implementing new technology, and fixing IT-related problems are extremely inefficient for non-IT professionals. By using a Professional Technology Services Provider, internal staff are free to spend time focusing on revenue-generating opportunities and the business of your business.

Benefit #3 - Tap economies of scale and purchasing power

Your business makes money because it focuses on what it does best...your business. Likewise, Professional Technology Services Providers achieve greater efficiencies and economies of scale because they have a single focus on IT. They consolidate purchasing power and have access to deep and broad knowledge bases. Therefore, they can deliver better, faster, and cheaper technology solutions and services. Using developed best practices, these providers simply complete tasks far more efficiently, often to an order of magnitude greater than small and medium-sized businesses can do on their own. All of this translates into real cost savings in terms of both time and money.

Benefit #3 - Reduct cost and control operating expenses

Predictable IT costs. The business value of Professional Technology Services Providers goes well beyond the cost reduction of their efficiencies and result in hard dollar savings. In nearly all cases, your business will spend 25-50% less than the cost of even one mid-level IT professional. You will realize additional cost savings since recruiting, training, vacation, sick days, turnover, and other management issues are all taken out of the equation. When utilizing a Professional Technology Services Provider, your costs are budgeted, planned, and controlled.

Benefit #4 - Access highly specialized talent

The complicated nature and rapid change in fields such as legal, accounting, and information technology are best left to the experts -- if only due to the sheer amount of effort required to gain even baseline knowledge. The resources of Professional Technology Services Providers allow small and medium-sized businesses to draw upon specialized expertise that would otherwise be too expensive to develop and maintain in-house. Typically, small and medium-sized businesses cannot cost effectively achieve the human scale and flexibility necessary to properly support their technology environments. Even a very experienced and dedicated IT employee has limitations to their skills and limited avenues for help with issues beyond their grasp. Professional Technology Services Providers offer access to teams of IT specialists that can deliver the cross-sectional IT knowledge needed to provide both ongoing and critical support for SMB networks.

Benefit #5 - Obtain on-demand resources

Many small to medium-sized businesses find themselves faced with the challenges of growth -- or at times with the challenges of scaling back. Both of these cases present a genuine human resources dilemma if relying on in-house IT resources, particularly when these events are unplanned. These all-too-sudden changes rarely come in neat 40-hour blocks. Your business may need to selectively add, reduce, or eliminate administrative functions, strategic expertise, or a combination thereof. You need the agility of "just in time" resources for emergencies and the capability to rapidly adjust day-to-day technology support levels. By utilizing a Professional Technology Services Provider, this flexibility comes with ease and without affecting the livelihood or morale of your employees.

Benefit #6 - Improve Productivity

Technology improves productivity by enabling communication, collaboration, and knowledge sharing that allows employees to innovate. These capabilities are delivered through a multitude of technologies including file servers, centralized databases, broadband connectivity, mobile platforms, email communication, and many more. However, true productivity and benefit to your business can only be realized when these complex technologies are properly planned, implemented, and maintained. Professional Technology Services Providers can successfully deliver these productivity improvements because they have specialized experience planning, implementing, and maintaining such systems and understand the best-practice approaches to doing so.

Benefit #7 - Reduce downtime

For any size business, even a few minutes of systems downtime can carry enormous business costs. Maximizing uptime must be a high priority. Small to medium-sized businesses can no longer afford issues with Internet connectivity, email transport, corrupt data, or systems failures -- the cost of reacting to these events is simply too high. Professional Technology Services Providers offer planned, measured approaches to proactive systems maintenance, security, backup, and disaster recovery, and can help you identify, analyze, and remediate potential issues with your systems and network before they become issues. When your business couples this with remote systems monitoring and 24/7 response capabilities, you reduce and often totally eliminate costly downtime.

Benefit #8 - Realize a technology edge over competitors

Rather than simply leveling the playing field, your business benefits by taking advantage of new technologies that will help it recognize competitive advantages. Professional Technology Services Providers keep up with the latest IT trends, hardware, software, systems, and best-practice processes through ongoing training and real-world experience. They know how to architect, plan, and implement the latest hardware, software, and network applications available. Just as importantly, they understand which technologies may not be worth your investment. The capability of a Professional Technology Services Provider to rapidly deploy systems and services helps your business speed its time-to-market. This offers you a competitive advantage and also increases your ability to react to competitive threats.

Benefit #9 - Attract and retain employees

When downtime is minimal, computers are up and running, and your systems and software work like they are supposed to, employees are happy. Your employees want to be competitive with their rivals, and they want the technology tools that support their job functions and help them deliver. Your employees expect to be up and running with current technology solutions that help them exceed, not just meet, expectations. In today's technology-driven marketplace, new employees entering the workforce weigh and consider a company's technology prowess. Utilizing a Professional Technology Services Provider allows your business to meet these expectations and increases your ability to attract and retain employees.

Benefit #10 - Access to otherwise unavailable vendor support

Access to direct manufacturer and vendor support is crucial in effectively supporting complex software and technology. Typically, technology manufacturers and vendors support little, if any, direct end-user technical support. When it is available, this support is generally basic, sometimes unreliable, and can be very costly. This is exceedingly frustrating for small to mid-sized businesses who call customer support, but rarely receive it. Through a relationship with a Professional Technology Services Provider, your business enjoys the benefits of priority access to Microsoft, Cisco, and hundreds of other technology vendors.

Download Our 10 Benefits Brochure: Download the brochure