TCS introduces the ProVision® managed care solution for businesses.
ProVision® offers proactive monitoring, maintenance, and management of your IT environment to ensure maximum availability. The ProVision® solution ensures that your company is backed by a team of support professionals without the overhead of managing expensive IT professionals.
Benefits of TCS ProVision®
Network Availability
- High availability across your network.
- Gain assurance that IT issues will be detected before they occur.
Enhanced Security
- Identify and rectify security issues.
- Prevent unauthorized users.
- Safeguard against data loss.
- Proactively find and correct security vulnerabilities.
Reporting
- Utilize our staff to make better informed purchasing decisions.
- Reporting on IT activities, alerts, and system uptime.
- Submit and track support tickets online.
System Monitoring and Alerting
- Monitor event logs, system availability and performance of all systems and applications.
- Instant notification of IT problems 24 hours a day, 7 days a week, 365 days a year.
Asset Tracking and Inventory
- Hardware & Software inventory.
- Identify unauthorized and pirated software.
- Identify vulnerable systems and patch management needs.
Network Trend Analysis
- Network reliability and utilization metrics.
- Proactively identify performance issues before they impact your business workflow.
ProVision® Features At-A-Glance
Features/Benefits
|  |  |  |  |  |
| Discounted hardware, software, and licensing |
X |
X |
X |
X |
X |
| TCS SupportDesk |
X |
X |
X |
X |
X |
| Personalized support & billing portal |
X |
X |
X |
X |
X |
| Reduced trip charges |
|
X |
X |
X |
X |
| Priority support escalation |
|
X |
X |
X |
X |
| Reduced hourly billing rate |
|
X |
X |
X |
X |
| Proactive network/server/workstation monitoring |
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|
X |
X |
X |
| Server and workstation performance monitoring |
|
|
X |
X |
X |
| Asset tracking & installed software |
|
|
X |
X |
X |
| Client systems dashboard access |
|
|
X |
X |
X |
| Server backup & antivirus issues fixes* |
|
|
|
X |
X |
| Instant issue remediation* |
|
|
|
X |
X |
| Waived trip charges** |
|
|
|
X |
X |
| Comprehensive network maintenance & support |
|
|
|
|
X |
| Hardware & software contract management |
|
|
|
|
X |
| Third-party vendor support integration |
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|
|
|
X |
Patch & update management
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|
|
|
|
X |
| Strategic IT planning |
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|
X |
Frequently Asked Questions
Question
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Answer
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Does ProVision® Managed Care cover everyday IT support for my network?
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*ProVision® Premier is our all-inclusive solution which includes everyday IT support issues with your network in addition to network monitoring, routine maintenance, and project work. Under ProVision® Basic and ProVision® Gold contracts, day-to-day support is billed separately at our standard hourly billing rate(s).
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Are there minimum requirements for my environment to be eligible for ProVision® support?
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The minimum requirements and prerequisites for ProVision® managed care are listed below:
- Dedicated Internet access via high-speed connection (Cable, DSL, XDATA, T1, T3, OC-3). A static IP is not required, but is recommended.
- Servers that support remote restarting.
- A Microsoft Windows© 2000/2003/2008 Active Directory environment where all workstations/servers are joined to the domain is ideal.
- Microsoft Windows© 2000, XP, Vista, or 7 machines should support group policy.
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Is there an installation/startup charge to get going on the monitoring service?
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There is a setup and installation charge for ProVision managed care, however our current promotion (through March 31, 2010) will waive all setup fees! Contact a TCS account manager for full details.
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Do you provide reporting on my managed service?
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YES! All of our ProVision customers receive access to the ProVision systems dashboard, which gives you 24x7 access to see the status of your monitored servers and workstations. In addition, you'll receive a weekly summary report via e-mail.
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How are you notified of problems with my network?
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The instant one of your servers or workstations has an issue, a service ticket is automatically created at our TCS SupportDesk. Once we receive the notification, we will either contact you to find out how you want the issue handled (under ProVision Basic) or fix the issue without any action on your part (under ProVision Gold and Premier). Regardless of which plan you choose, we'll work with you to develop the program that works for you.
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What exactly will you monitor on my servers and workstations?
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For Windows environments, our monitoring agent will monitor:
- PING - connectivity to the network
- Critical system services
- TCP service
- Website check - is your Website up?
- Excessive file sizes (important for Exchange and SQL databases)
- Bandwidth monitoring
- Performance monitoring (processor utilization, queue length, memory usage, network interface, physical disk)
- SNMP Checks
- Anti-virus definitions
- Backup check
- Drive space consumption
- Microsoft Exchange check
- Hacker check
- Critical events/event log check
- WSUS check
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How secure is the ProVision service?
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Our agent, remote support viewer, and dashboard is protected by 128-bit encryption for Windows XP and TWF 256 (Twofish 256 key encryption) & DH (Diffie-Hellman) key exchange (using a 512 prime) for Windows Vista/7. A unique MD5 encrypted ID is created for the Remote Agent based on the account information. Information about your systems is ALWAYS encrypted. Therefore, it is impossible for a third-party to intercept any communication.
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I would like to learn more about ProVision® managed care. Who can I contact for additional information?
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Please contact a TCS ProVision® account manager to obtain more information and to determine which support level is right for your network. Contact us today!
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